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Privacy Policy

Information about the processing of personal data

The owner of the Internet Shop www dte.com.pl and the Administrator of your personal data is DTE POWER spółka z ograniczoną odpowiedzialnością with its seat in Jaslo at Marszałka Józef Piłsudskiego 12 Street, contact data: biuro@dte.com.Pl, 13 446 59 19
Purposes and legal basis for processing personal data:

Purpose of processing	Legal basis
Account registration and how we handle your account	Article 6(1)(b) RODO – conclusion of a contract by creating an Account, acceptance of the Terms and Conditions and the contractual provisions contained therein
Fulfillment of the order and purchases in our store	Art. 6(1)(b) RODO – conclusion of a contract for the sale of a product
Handling customer complaints	Art. 6(1)(b) RODO – performance of the contract
contact on the performance of the contract, investigation and defense in the event of mutual claims, – which for the Administrator is a legitimate interest	Art. 6(1)(f) RODO – legitimate interest of the Administrator
Fulfillment of tax and accounting obligations, maintenance of accounting and bookkeeping records and documentation	Article 6(1)(c) of the RODO in accordance with the relevant tax laws in force in Poland, among others the Accounting Act of September 29, 1994 and the Corporate Income Tax Act of February 15, 1992.
Getting in touch with us to handle an inquiry or order	contract or actions taken at your request to conclude it (Article 6(1)(b) RODO, our legitimate interest in processing your data for the purpose of communicating with you (Article 6(1)(f) RODO)
Maintain customer contact and correspondence	Article 6(1)(f) RODO – the purpose outlined next is a legitimate interest
Archiving of documentation	Article 6(1)(c) of the RODO in accordance with the relevant provisions of the tax law applicable in Poland. Article 6(1)(f) RODO – the purpose outlined next is a legitimate interest
Direct marketing of offer services and goods – offer of services and goods including a reminder to take advantage of the offer to test the efficiency and state of charge of the battery purchased from DTE POWER	Art. 6(1)(a) RODO – consent to collect customer contact information. If you leave us your contact information, we will remind you of the offer to test the efficiency of the device after a certain period of time after purchase.
Ensure the highest standards of service and proper conduct of conversations with customers through the hotline system, recorded in the form of a recording	Art. 6(1)(a) RODO – consent
Driving and responding to interactions on our social media	Article 6(1)(f) RODO – the purpose outlined next is a legitimate interest
in order to verify the level of customer satisfaction with the quality of services provided by the Administrator	Article 6(1)(f) RODO – the purpose outlined next is a legitimate interest
in order to save data in cookies, collect data from websites and mobile applications	Art. 6(1)(a) RODO – consent
Deliver the newsletter and make the case for sending/subscribing/ending the mailing	Art. 6(1)(a) RODO – consent

Recipients of personal data may be entities, authorities or institutions entitled to access the data under the law, such as the police, law enforcement agencies, courts, prosecutors. If necessary, the data may be made available to a company providing legal services to us (legal counsel, lawyer with professional secrecy). Personal data may be transferred to the tax office for tax and accounting obligations. If you make payment for purchases by non-cash means your data will be transferred to the payment operator and bank. Regardless of the type of service, when it ends with the issuance of an accounting document, if your data is on it, we will forward it to the company serving us in the field of accounting -min Tactis sp. z o.o. ul. Marcina Szeligiewicza 2/2, 40-047 Katowice, the entity providing consulting services in the field of entities providing the domain for the company email address – Cyber_folks S.A., and OVH Sp. z o.o., the agency supporting us in marketing and advertising activities on social networks, entities supporting us in IT activities. Detailed and current data can be obtained by contacting us at the address above.
We mainly record interactions between you as a website user and our website using cookies, device/browser data, IP addresses and website activity. Google Analytics also records your IP addresses to ensure the security of the service and to inform us as the website operator of the country, region or locality from which the user originates (so-called “IP location”). For your protection, we use the anonymization function “IP masking”, i.e. Google truncates IP addresses within the EU/EEA.

The recipient of the data will also be the supplier of your purchases (courier), selected when placing the order. It also uses advertising activities of Facebook Inc./Meta Platforms Ireland Ltd. (“Facebook”). By integrating the so-called “Facebook Pixel” on our website, we can display our “Facebook-Ads” to users of our website and the Facebook social network and measure and evaluate their effectiveness (“Conversion Tracking”). The technical connection between Facebook and our website is made through the “Facebook Pixel”.

The legal basis for the processing of your data is Article 6(1)(a) of the RODO, i.e. integration is carried out only with your consent.

Facebook also processes your personal data in the US. In such cases, Facebook has declared that it has adopted a data protection standard equivalent to the former EU-U.S. Privacy Shield and has committed to comply with applicable data protection laws when transferring data internationally. In addition, we have entered into so-called Standard Contractual Clauses with Facebook pursuant to Article 46(2)(c) of the RODO to ensure an adequate level of data protection in a third country. We have various accounts on social media platforms. Our accounts are maintained with the following providers: Facebook, Instagram, YouTube, LinkedIn The data administrator pursuant to Article 4(7) of the RODO is us, as the site operator, and the provider, as jointly responsible pursuant to Article 26 of the RODO.

Addresses individual vendors and URLs with their privacy policies:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; www.facebook.com/policy.php; for more information on data collection: www.facebook.com/help/186325668085084,www.facebook.com/about/privacy/your-info-on-other#applications
and www.facebook.com/about/privacy/your-info#everyoneinfo.

Instagram: operator is Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; www.facebook.com/policy.php; for more information on data collection: www.facebook.com/help/186325668085084, www.facebook.com/about/privacy/your-info-on-other#applications and www.facebook.com/about/privacy/your-info#everyoneinfo.

YouTube: Operator is Google Inc., 1600 Amphitheater Parkway, Mountain View, California 94043, USA; www.google.com/policies/privacy/partners/?hl=de.

LinkedIn Corporation, 2029 Stierlin Court, Mountain View, California 94043, USA; www.linkedin.com/legal/privacy-policy.

For more information on data protection at a particular provider, please see the providers’ privacy policies listed above.

Personal data will be stored for different periods, and this depends on the purpose of processing. Personal data related to the conclusion and service of a contract are processed for the time necessary to conclude and perform the contract; data related to the fulfillment of tax and accounting obligations will be processed for the time provided by tax law, usually 5 years after the end of the fiscal year; data related to the handling of correspondence will be processed for the duration of the contact between us; data related to complaints and withdrawals will be processed for the time necessary to process the complaint or withdraw from the contract; data related to claims will be processed until the statute of limitations for claims, whereby the period of limitations for claims may vary in light of applicable laws (e.g. for entrepreneurs, the standard period is 3 years from the end of the case); call recordings will be stored for a maximum of 3 months; data obtained on the basis of consent until it is revoked or the purpose for which it was collected is fulfilled.
We obtain personal information in most cases directly from you, e.g., when you call us, correspond with us about an order/query, when we issue financial documents, when you give us permission for marketing and post-purchase contact, or when you make a complaint or comment about your purchases.
The RODO grants you rights related to the processing of your personal data (their exercise is subject to the fulfillment of the circumstances set forth in Art. 15-21 RODO): the right to access your data and receive a copy of it; the right to request rectification of your data; the right to erasure of your data; the right to limit processing of your data; the right to object to the processing of your data; the right to data portability; the right to withdraw your consent to the processing of your personal data, if you have previously given such consent; the right to lodge a complaint with a supervisory authority, (if you consider that we are processing your data unlawfully, you may lodge a complaint with the President of the Office for Personal Data Protection or another competent supervisory authority).
Provision of personal data is voluntary, but necessary to conclude and execute the contract, respond to inquiries, issue named financial documents, report and handle complaints. Failure to provide data will result in our inability to provide the service you require.
We do not make decisions based solely on automated processing, including profiling, that would produce legal effects on you or similarly affect you materially.
Cookies Policy

When a Customer uses the Online Store, data about the Customer is automatically collected. This data includes: IP address, domain name, browser type, operating system type, interests, age or gender of the Customer. This data may be collected by cookies (“cookies”).The cookies referred to in para. 1, are computer data, in particular, files sent to the Customer’s computer or other device when browsing the website of the Online Store. Cookies used by the Administrator are safe for the Customer’s device. Cookies remember the Customer’s preferences, which makes it possible, among other things:

A) improving the quality of services provided by the Administrator,

B) improving search results and relevance of displayed Goods

C) creation of viewing statistics,

D) tracking customer preferences,

E) Cookies do not cause configuration changes in the device or software installed on the customer’s device.

F) The customer may not consent to the use of cookies (blocking cookies), which will prevent cookies from being stored on the customer’s device in the future.

G) A customer who does not consent to the use of cookies (will apply a cookie blocker) should select the appropriate settings in the web browser he/she is using. The process of consenting to the use of cookies varies depending on the browser you use.

H) A customer who wants to delete existing cookies should choose the appropriate settings in the web browser he/she is using, or delete cookies manually. The process of deleting cookies varies depending on the browser you use.

I) The Administrator warns that blocking or deleting cookies may cause difficulties in using the Online Store, and in some cases prevent the use of some of its options

J) In most web browsers you can: delete cookies from your computer’s hard drive (from the browser settings), block all cookies sent to you, or set a warning before storing them. Please note that changing the settings of these files by restricting their use may affect some of the functionality available on websites that use them. Below we indicate how to change the cookie settings of the most popular search engines:

Google Chrome
Menu > Settings > Privacy and security – select the appropriate option.
Internet Explorer
Menu > Settings > Cookies and site permissions – select the appropriate option.
Mozilla Firefox
Menu > Preferences > Privacy and security > Cookies and site data – select the appropriate option.
Opera
Menu > Settings > Privacy and security – select the appropriate option.
Safari
Menu > Preferences > Privacy > Cookies – select the appropriate option.

Final Provisions
A) Please address any questions, requests, statements or complaints related to the Privacy Policy as well as the processing of personal data to the Administrator’s address, i.e.. DTE POWER limited liability company ul. Marszałka Józefa Piłsudskiego 12, 38-200 Jasło, or by email to biuro@dte.com.pl
B) The rules set forth in the Privacy Policy are governed by Polish law. The Administrator is entitled to unilaterally change the Privacy Policy.
C) The Administrator shall notify the Customer of any change in the Privacy Policy or the Regulations of the Online Store, in the form of a message displayed in a prominent place on the website of the Online Store. The Administrator shall not be responsible for the actions or omissions of the Clients, as a result of which the Administrator processes the personal data provided by them in the manner specified in this Privacy Policy.

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